Privacy Policy

Plann is a fast, effective way to plan out your Instagram feed in advance.

You can organise and curate beautiful feeds, schedule posts and save hundreds (or thousands!) of dollars from not having to pay monthly bills to other complicated marketing management tools.

When you use Plann you’ll inevitably share some information with us but it is safe (we don’t sell it!).
We get that that can affect your privacy so we’ll be upfront about what we collect, how we use it and the choices we give you to control, access, and update your information.

That’s why we’ve written this privacy policy. And it’s why we’ve tried to write it in a way that’s free of legal jargon that can often leave you scratching your head. Of course, if you still have questions about anything in our privacy policy, contact us.


When you use Plann, we’ll collect information like your Instagram username, when you use Plann and how you’ve used it.
We might know, for instance, that you ended up spending hours planning out your feed, and how many posts you had to reschedule because they were missed, or how many images you uploaded at once. We’ll learn from you how we can make your life easier.

Here’s a fuller explanation of the types of information we collect when you use our app:

  • Usage Information.
    • We collect information about your activity.
    • For example, we may collect information about:
      • how you interact with the app, such as how often you open it and how long you spend organising your feed.
      • when you share your images to Instagram, such as the date, time or how often you get a reminder that your post is late.
  • Content Information.
    • we’re a little interested in what you post about, so we might have a look at your posts just to see what the overall Instagram community is trending towards.
    • We collect the content you provide and information about trends, such as hashtags, post topics and colour schemes of images (we will never sell, share, lease or use your images – they will always remain your property).
  • Camera and Photos.
    • Many of our services require us to collect images and other information from your device’s camera and photos. We’ll never access the camera or photos unless you give us your consent to do so.
  • Location Information.
    • When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
  • Log Information.
    • We collect log file information when you use our services.
    • That information includes, among other things:
      • details about how you’ve used our app
      • access times
      • pages viewed
      • IP address


What do we do with the information we collect?
The short answer is: Provide you with an amazing product that we relentlessly improve!
But we do a lot more as well, such as:

  • develop, improve, deliver, maintain, and protect our products and services
  • communicate with you
  • monitor and analyse trends and usage
  • personalise the services
  • enhance the safety and security of our services

We may store some information locally on your device. For example, we may store information as a local cache so that you can open the app and view content faster.

We welcome Plann users from all over the world, but please keep in mind that no matter where you live or where you happen to use our social media app, you consent to us processing and transferring information in and to the United States and other countries whose data-protection and privacy laws may offer fewer protections than those in your home country.

We may also reference your Instagram username as a user of Plann.


Plann is a “Data Controller”, which simply means that we decide how data is used and how to process it.

“Data Subjects” are human beings, and you have the right to tell us what to do with your personal data, so we will always ask for your consent.

The GDPR provides you with these specific rights:

  • The Right of Access
  • The Right to Rectification
  • The Right to Erasure
  • The Right to Restrict Data
  • The Right to Object
  • The Right to Data Portability
  • The Right not to be Subject to Automated Decision Making
  • The Right to Complain

Plann retains your data only for as long as is necessary, or long enough required to comply with any legal obligations or agreements, and resolving issues. Plann may also analyse your usage data over short periods of time for internal purposes.

If you would like us to remove all of your data or have questions about this, just let us know at


Plann is not responsible for any security breaches if you are sharing accounts with team members.
If a user chooses to share their login details with another Plann user, that is their decision to do so and Plann will not be liable for any damage caused.

For example, one user who deletes all of the work, a user revoking access to Plann to other users, or changes passwords and locks out other users.
Plann gives teams the ability to run an account more efficiently and will take no responsibility for trying to retain access, discover or locate images.

Please ensure you have set up your own internal policies and contractual agreements if this feature is required.


We will only ever ask for a simple email address when compiling a mailing list for promotional or announcement purposes and will never share or use your email address for any reason other than intended. When you sign up for a mailing list on this site, your email is securely stored for the sole purpose of delivering important updates to you and nothing more.


This site may use cookies to help process information, which are small pieces of data that are sent and saved to your computer’s hard drive when visiting sites.

Cookies can be “persistent” (have a set expiration date) or “session” (deleted when you close the web page) and we may use both.

These can be disabled through your web browser, however, do impact the use of our site.

Plann also uses analytics services such as Google Analytics, which gather information about websites.


Our site contains links to other websites and Plann is not responsible for their individual privacy policies, so we recommend you review their respective privacy statements.


We don’t direct our Services to anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.


Plann may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. If we change our policy for any reason, we will update the ‘Last modified’ date at the bottom of this page.


If you have any questions about our policy, please email us at


Last modified on 17 September 2018.

Terms of Use

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the Plann mobile application (the “Service”) operated by LadyLaurence Pty Ltd (“us”, “we”, or “our”). By accessing or using our Service, you agree to be bound by the terms of the Service. If you do not agree to all of the terms and conditions, then please do not access or use our Service.

The Service is intended for persons 13 and older. Access to or use of the Service by anyone under 13 is expressly prohibited. By accessing or using the Service you represent and warrant that you are 13 or older.


Please see our Privacy Policy located above for information and notices concerning our collection and use of your personal information. If you have any questions about our Privacy Policy, please contact us at Your acceptance of these Terms of Service constitutes acceptance of our Privacy Policy.

Fee Changes

LadyLaurence Pty Ltd, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions.
Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

LadyLaurence Pty Ltd will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.


Users can grow a business of any size by choosing a Plann that’s right for them.
Paid Plann users have access to all features and will not be limited to how many posts they can schedule per month.

Subscriptions are either 1 month, 3 months, or 12 months in length, dependant on how the user would prefer to pay for the subscription service.

  • BASIC PLANN – US$4p/m (paid annually), $5p/m (paid quarterly) or $6p/m (paid monthly)
  • PREMIUM PLANN – US$8p/m (paid annually), $10p/m (paid quarterly) or $12p/m (paid monthly)
  • UNLIMITED PLANN – US$12p/m (paid annually), $15p/m (paid quarterly) or $18p/m (paid monthly)

Subscription Payment will be charged to your iTunes or Google Account at confirmation of purchase.
Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase.

Any unused portion of a free trial period will be forfeited when the user purchases a subscription.


Except when required by law, paid Subscription fees are non-refundable.


Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. Further, you warrant that: (i) the Content will not cause you or us to breach any law, regulation, rule, code or other legal obligation; (ii) the Content will not or could not be reasonably considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; (iii) the Content will not be unsolicited, undisclosed or unauthorised advertising; (iv) the Content does not contain software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware or telecommunications equipment; and (v): the Content does not bring us or the Service into disrepute.

You agree to keep all records necessary to establish that your Content does not violate any of the requirements this clause and make such records available upon our reasonable request.

We are under no obligation to regularly monitor the accuracy or reliability of your Content incorporated into the Service. We reserve the right to modify or remove any Content at any time.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of LadyLaurence Pty Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LadyLaurence Pty Ltd. Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.

You are permitted to use the Service only as authorised by us. As a user, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Service to create, display, use, play, and download Content subject to these Terms.

Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us into disrepute.

You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by any other users are those of the respective authors or distributors and not of us.

Links to Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by LadyLaurence Pty Ltd.

LadyLaurence Pty Ltd has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that LadyLaurence Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We only provide links to external websites as a convenience, and the inclusion of such a link to external websites do not imply our endorsement of those websites. You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


As a condition of your access to and use of the Service, you agree to indemnify us and our successors and assigns for all damages, costs, expenses and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to your access to and use of the Service or your breach of these Terms and any applicable law or the rights of another person or party.

This indemnification section survives the expiration of your registration and applies to claims arising both before and after the registration ends.

Limitation of Liability

You agree that we shall not be liable for any damages suffered as a result of using the Service, copying, distributing, or downloading Content from the Service.

In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.

You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Service and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Service. You must not assign or otherwise dispose of your account to any other person.

Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

LadyLaurence Pty Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Service, whether for breach of contract, tortuous behaviour, negligence or any other cause of action.

We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the content contained on the Service for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Service or that the operation of our Service will be uninterrupted or error-free. We are not liable for the consequences of any interruptions or error in the Service.


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Trademark Information

You herein acknowledge, understand and agree that all of the Plann trademarks, copyright, trade name, service marks, and other Plann logos and any brand features, and/or product and service names are trademarks and as such, are and shall remain the property of LadyLaurence PTY LTD. You herein agree not to display and/or use in any manner the Plann logo or marks.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to stop using the Service. Your continued use of the Service will be deemed as your acceptance thereof.

Contact Us

If you have any questions about these Terms, please contact us at

Last modified on 17 September 2018