Privacy Policy

Plann is your Complete Instagram Suite where you can curate beautiful feeds and is a fast, effective way to schedule and post to your Instagram feed in advance.


When you use Plann you’ll inevitably share some information with us but it is safe (we don’t sell it!).


We understand this can affect your privacy so we’ll be upfront about what we collect, how we use it and the choices we give you to control, access and update your information.


That’s why we’ve written this privacy policy. And it’s why we’ve tried to write it in a way that’s free of legal jargon that can often leave you scratching your head. Of course, if you still have questions about anything in our privacy policy, contact us.


Information We Automatically Receive

When you use Plann, we’ll collect information like your Instagram username, your connected Facebook Pages, when you use the Plann website and app, and how you’ve used them.


We might know, for instance, that you ended up spending hours planning out your feed, and how many posts you had to reschedule because they were missed, or how many images you uploaded at once. We’ll learn from you how we can make your life easier.


Here’s a fuller explanation of the types of information we collect when you use Plann:

  • Usage Information
    • We record your session whilst using Plann and collect information about your activity.
    • For example, we may collect information about:
      • How you interact with the website and app, such as how often you open it and how long you spend organising your feed.
      • When you share your images to Instagram, such as the date, time or how often you get a reminder that your post is late.
      • Where you may be having difficulty with specific features of Plann and bugs that need to be fixed.
  • Content Information
    • We’re a little interested in what you post about, so we might have a look at your posts just to see what the overall Instagram community is trending towards.
    • We collect the content you provide and information about trends, such as hashtags, post topics and colour schemes of images (we will never sell, share, lease or use your images – they will always remain your property).
  • Camera and Photos
    • Many of our services require us to collect images and other information from your device’s camera and photos. We’ll never access the camera or photos unless you give us your consent to do so.
  • Location Information
    • When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
  • Log Information
    • We collect log file information when you use our services.
    • That information includes, among other things:
    • details about how you’ve used our app
    • access times
    • pages viewed
    • IP address


How We Use Information

What do we do with the information we collect?

The short answer is: Provide you with an amazing product that we relentlessly improve!


But we do a lot more as well, such as:

  • develop, improve, deliver, maintain, and protect our products and services
  • communicate with you
  • monitor and analyse trends and usage
  • personalise the services
  • enhance the safety and security of our services


We may store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.


We welcome Plann users from all over the world, but please keep in mind that no matter where you live or where you happen to use our social media app, you consent to us processing and transferring information in and to the United States and other countries.


We may also reference your Name, Logo and Instagram username as a user of Plann.


EU General Data Protection Regulation (GDPR)

Plann is a “Data Controller”, which simply means that we decide how data is used and how to process it.


“Data Subjects” are human beings, and you have the right to tell us what to do with your personal data, so we will always ask for your consent. 


The GDPR provides you with these specific rights:

  • The Right of Access.
  • The Right to Rectification.
  • The Right to Erasure.
  • The Right to Restrict Data.
  • The Right to Object.
  • The Right to Data Portability.
  • The Right not to be Subject to Automated Decision Making.
  • The Right to Complain.


Plann retains your data only for as long as is necessary, or long enough required to comply with any legal obligations or agreements, and resolving issues.  Plann may also analyse your usage data over short periods of time for internal purposes.


If you would like us to remove all of your data or have questions about this, just let us know at


California Consumer Privacy Act (CCPA)

You have the right to ask us what personal information has been collected by Plann and how we have used that information over the last 12 months.


We may use your information and share some data with third parties to create a better experience for you when using Plann, but we definitely don’t sell your personal information.


You can ask us to delete all your information or opt-out of sharing data with third parties and we won’t treat you any differently.


If you would like us to send you a report of all your personal information collected by Plann and/ or remove all of your data, or if you have questions about this, please email and we’ll respond within 45 days.


Security Breaches – Sharing Accounts

Plann is not responsible for any security breaches if you are sharing accounts with team members.

If a user chooses to share their login details with another Plann user, that is their decision to do so and Plann will not be liable for any damage caused.


For example, one user who deletes all of the work, a user revoking access to Plann to other users, or changes passwords and locks out other users.


Plann gives teams the ability to run an account more efficiently and will take no responsibility for trying to retain access, discover or locate images.


Please ensure you have set up your own internal policies and contractual agreements if this feature is required.


Mailing Lists

We will only ever ask for a simple email address when compiling a mailing list for promotional or announcement purposes and will never share or use your email address for any reason other than intended. When you sign up for a mailing list on this site, your email is securely stored for the sole purpose of delivering important updates to you and nothing more.



This site may use cookies to help process information, which are small pieces of data that are sent and saved to your computer’s hard drive when visiting sites.


Cookies types are generally “persistent” (have a set expiration date) or “session” (deleted when you close the web page) and we may use both.


These can be disabled through your web browser however do impact the use of our site.


Plann also uses analytics services such as Google Analytics, which gather information about websites.


Links to Other Websites
Our site contains links to other websites and Plann is not responsible for their individual privacy policies, so we recommend you review their respective privacy statements.



We don’t direct our Services to anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.


Changes to Our Privacy Policy

Plann may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. If we change our policy for any reason, we will update the ‘Last modified’ date at the bottom of this page.



If you have any questions about our policy, please email us at


Last updated on 1 January 2020.

Terms of Service

Please read these Terms of Use (“Terms”, “Terms of Service”) carefully before using the Plann desktop and/or mobile applications (the “Service”) operated by LadyLaurence Pty Ltd (“us”, “we”, or “our”). By accessing or using our Service, you agree to be bound by the terms of the Service. If you do not agree to all of the terms and conditions, then please do not access or use our Service.

The Service is intended for persons 13 and older. Access to or use of the Service by anyone under 13 is expressly prohibited. By accessing or using the Service you represent and warrant that you are 13 or older.

Furthermore, the user understands, acknowledges and agrees that the Services offered shall be provided “AS IS” and as such Plann shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store user content, communication or personalisation settings.


Please see our Privacy Policy for information and notices concerning our collection and use of your personal information. If you have any questions about our Privacy Policy, please contact us at Your acceptance of these Terms of Service constitutes acceptance of our Privacy Policy.

Fee Changes

LadyLaurence Pty Ltd, in its sole discretion and at any time, may modify the fees for Subscriptions.

Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

LadyLaurence Pty Ltd will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.


Users can grow a business of any size by choosing a plan that’s right for them.

Paid Plann users have access to all features and will not be limited to how many posts they can schedule per month.

Subscriptions are either 1 month or 12 months in length, dependant on how the user would prefer to pay for the subscription service.

For more information about pricing, please see

Payments for subscriptions purchased via our website are administered through Stripe Billing. Otherwise, subscription payments will be charged to your iTunes or Google Account at confirmation of purchase. By signing up for a Subscription (whether through our website, iTunes or Google Account), you agree to be billed the then-current amount at the scheduled interval, as indicated upon creation of the Subscription. Subscriptions will automatically renew at the then-current rate unless terminated in accordance with the ‘Termination’ section of this Term of Use.

Subscriptions automatically renew unless the subscriptions is terminated at least 24-hours before the end of the current period.

Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.

Subscriptions may be managed by the user by going to the user’s Account Settings after purchase.

Any unused portion of a free trial period will be forfeited when the user purchases a subscription.


To register and become a “member” of the Site, you must be in good standing and not previously barred from receiving Plann’s Services under any applicable jurisdiction. Furthermore, the registering party hereby acknowledges, understands and agrees to:


  • Furnish factual, correct, current and complete information with regards to yourself as may be requested by the data registration process, and
  • Maintain and promptly update your registration and profile information in an effort to maintain accuracy and completeness at all times.

If anyone knowingly provides any information of a false, untrue, inaccurate or incomplete nature, Plann will have sufficient grounds and rights to suspend or terminate the member in violation of this aspect of the Agreement, and as such refuse any and all current or future use of Plann Services, or any portion thereof.

Member Account, Username, Password and Security

You shall be responsible for maintaining the secrecy and confidentiality of your password and for all activities that transpire on or within your account. It shall be your responsibility to notify Plann immediately if you notice any unauthorised access or use of your account or password or any other breach of security. 

LadyLaurence Pty Ltd shall not be held liable for any loss and/or damage arising from any failure to comply with this term and/or condition of the Terms. You agree to be responsible for all actions arising from your account as a member.

LadyLaurence Pty Ltd herein reserves the right to include the use of security components that may permit digital information or material to be protected, and that such use of information and/or material is subject to usage guidelines and regulations established by Plann or any other content providers supplying content services to Plann. You are hereby prohibited from making any attempt to override or circumvent any of the embedded usage rules in our Services. Furthermore, unauthorised reproduction, publication, distribution, or exhibition of any information or materials supplied by our Services, despite whether done so in whole or in part, is expressly prohibited.


Except when required by law, paid Subscription fees are non-refundable.


Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. Further, you warrant that: (i) the Content will not cause you or us to breach any law, regulation, rule, code or other legal obligation; (ii) the Content will not or could not be reasonably considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; (iii) the Content will not be unsolicited, undisclosed or unauthorised advertising; (iv) the Content does not contain software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware or telecommunications equipment; and (v): the Content does not bring us or the Service into disrepute.

You agree to keep all records necessary to establish that your Content does not violate any of the requirements in this clause and make such records available upon our reasonable request.

We are under no obligation to regularly monitor the accuracy or reliability of your Content incorporated into the Service.

LadyLaurence Pty Ltd herein reserves the right to pre-screen, refuse and/or delete any content currently available through our Services. In addition, we reserve the right to modify, remove and/or delete any content that would violate the Terms or which would otherwise be considered offensive to other visitors, users and/or members. If we modify, remove and/or delete content, you may not be able to recover the original content, even if you uploaded it.

Plann Referral Bonus Terms

By accepting these Terms of Service, you are also agreeing to the Terms and Conditions as set out in the Plann Referral Bonus Terms.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of LadyLaurence Pty Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LadyLaurence Pty Ltd. Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.

You are permitted to use the Service only as authorised by us. As a user, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Service to create, display, use, play, and download Content subject to these Terms.

Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us into disrepute.

You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by any other users are those of the respective authors or distributors and not of us.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by LadyLaurence Pty Ltd.

LadyLaurence Pty Ltd has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that LadyLaurence Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We only provide links to external websites as a convenience, and the inclusion of such a link to external websites do not imply our endorsement of those websites. You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


As a condition of your access to and use of the Service, you agree to indemnify us and our successors and assigns for all damages, costs, expenses and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to your access to and use of the Service or your breach of these Terms and any applicable law or the rights of another person or party.

This indemnification section survives the expiration of your registration and applies to claims arising both before and after the registration ends.

Limitation of Liability

You agree that we shall not be liable for any damages suffered as a result of using the Service, copying, distributing, or downloading Content from the Service.

In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.

You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Service and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Service. You must not assign or otherwise dispose of your account to any other person.

Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

LadyLaurence Pty Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Service, whether for breach of contract, tortuous behaviour, negligence or any other cause of action.

We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the content contained on the Service for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Service or that the operation of our Service will be uninterrupted or error-free. We are not liable for the consequences of any interruptions or error in the Service.


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. 

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. 

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


By choosing to provide feedback and/ or suggestions regarding challenges with or proposed enhancements or improvements to the Service (“Feedback”), then you hereby grant Plann an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use this Feedback in any manner and for any purpose, including to improve the Service and create other products and services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to stop using the Service. Your continued use of the Service will be deemed as your acceptance thereof.

Contact Us

If you have any questions about these Terms or wish to report anything suspicious, please contact us at

Last updated on 1 January 2020.

Cancelling your Plann Subscription

You may cancel your Subscription with Plann at any time!


How to cancel your Plann Desktop subscription:

You can cancel your subscription by doing the following:

  1. Sign into your Plann account
  2. Click on ‘Settings’
  3. Click on ‘Your Profile’ + scroll to the bottom
  4. Click ‘Cancel Plann Account’


IMPORTANT: Cancellations will take effect at the end of the monthly billing cycle.

  • * If you cancel DURING your monthly billing cycle, you will continue to be billed until the end of that monthly cycle.
  • * You will continue to have access to your account until the end of the billing cycle, upon which time your subscription access will cease and you will revert back to the ‘free’ version of Plann.
  • * Want to find out your billing cycle? Head to the ‘Billing’ tab in ‘Settings’ on Plann Desktop. 


How to cancel your Plann APP ONLY subscription:

  • * If you created an account through iTunes, you may only cancel your account through iTunes.
  • * If you created an account through Google Play, you may only cancel your account through the Google Play store.


How to avoid a subscription renewal on Plann Desktop

In order to avoid a subscription renewal, you must cancel your current subscription:

  1. Sign into your Plann Desktop account
  2. Click on ‘Settings’
  3. Click on ‘Your Profile’ + scroll to the bottom
  4. Click ‘Cancel Plann Account’


Please allow at least 48 hours before the scheduled renewal.


Want to find out when your subscription will renew? Head to the ‘Billing’ tab in ‘Settings’ on Plann Desktop. 



Paid Subscription fees are non-refundable – except when required by law.


In special circumstances, refunds may ONLY be granted within the first 14 days of a new subscription by submitting a written refund request to Refunds granted under special circumstances are completely at the discretion of Plann.


If a refund is granted, please allow up to 10 working days for the money to appear in the bank account the purchase was made.


IMPORTANT: The terms of any refund policy found on the website or iTunes OR Google Play Store (to the extent applicable to your iTunes or Google Play created account) will take precedence over this section.

Plann Referral Bonus Program

Terms and Conditions



  • * The Plann Referral Bonus Program (“Program”) allows registered Plann’rs to earn referral bonus credits by referring friends to Plann.
  • * The Referral Bonus (“Bonus”) will be applied as credits towards future Plann subscriptions.
  • * To participate, Plann’rs must agree to these terms, which become part of the Plann Policies. Capitalised terms that are not defined here will have the same meaning given to them in the Plann Policies.



  • * We will automatically create a unique referral link account for you.
  • * Plann’rs can earn a Bonus towards future Plann subscriptions when:
  • (i) a referred friend clicks on their unique referral link to create a valid Plann account that complies with our Terms of Service; and
  • (ii) the referred friend signs up for a valid Plann subscription.
  • * The friends you refer don’t have to purchase instantly as the cookies last up to 30 days following their initial visit
  • * We are not responsible or liable if the customer deletes or removes cookie data.



  • * Once the eligible referring Plann’r has successfully referred a friend, they will automatically have a Bonus credit appear within their account to redeem. This Bonus credit can be used towards their future Plann subscriptions.
  • * To use the Bonus credit, they would have to manually redeem the credit on their profile page.
  • * Bonus credits will be applied to the eligible referring Plann’r account as credit that will be applied to future invoices.
  • * NOTE: Bonus credits may not be earned by creating multiple Plann Accounts. Bonus credits accrued in multiple Plann accounts may not be combined into one Plann account.



  • * Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations.
  • * Referrers are not allowed to spam or solicit recipients that are not believed to be personal friends.



  • * If any provisions in these terms are held to be invalid, void, or unenforceable, such provision or parts of provision will be struck and not affect the validity of and enforceability of the remaining provisions.



  • * Plann may suspend or terminate the Program or a Plann’rs ability to participate in the Program at any time for any reason.
  • * Requirements and incentives may also change at any time.
  • * Bonus credits earned through fraudulent activities are null and void.
  • * We reserve the right to suspend accounts or remove referrals if we notice any abusive or fraudulent activities.
  • * We reserve the right to suspend, cancel, or modify referrals, as we deem fair and appropriate.



  • * We can update these terms at any time without prior notice.
  • * All modifications to the terms will be posted on our website, which will be effective upon posting.
  • * Continued participation in the Program after any updates or modifications shall constitute consent to such update or modification.
  • * If the modified terms are not acceptable, the only recourse is to stop sending referral links and/or participating in the Referral Bonus Program.


Last updated on 1 January 2019.